Job Overview
Job Description
- Deliver prepared sales talks, reading from scripts that describes service, in order to persuade potential customers to purchase our service.
- Contact businesses or private individuals by telephone in order to solicit sales for service.
- Explain services and prices, and answer questions from customers.
- Obtain customer information such as name, address and e-mail address, and enter orders into system.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals, businesses and services.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Generate between 5 and 15 sales leads per day.
- Maintain computer, telephone and other equipment.
- Train other telemarketers when required.
- Communicate any problems, concerns or questions to supervisory staff.
- Refer customer complaints to supervisor for quality control.
- Communicate respectfully and politely with potential customers at all times
